Gwinnett Water Department is Outrageous!
GDO Staff Report
I met with Donna Martin and all she would do is set up a payment plan for me. She was very clear when she pointed out that I needed to include payment for current water usage with my delinquent payments.
After the meeting I looked at the paperwork they gave me and realized why my bills were so high - they suddenly began charging me for sewer when I’m on septic. I phoned her and pointed out their error. She would not adjust my balance without launching a full investigation.
"Let me make this easy for you" I said. "You guys did this exact same thing to me 5 years ago at this address! Your investigation verified 5 years ago that I was on septic and not sewer and nothing has changed." Instead of going by those results - she insisted on continuing charging me for sewer while they launched a whole new investigation. Here we go again!
In addition, before I received another bill - the county turned off my water. After missing a half day's work and meeting with them - they went back on their word and turned off my water.
Bottom line, I was forced to miss another day's work and pay getting my family to a place that had water while I traveled down to the water department and pay a bill that includes a sewer charge.
These people act like they’re the only game in town.
I had always held our county in much higher regards. I'm very surprised to know that our county has department heads that treat it's citizens in this manner.